Refund Policy
Last updated: August 30, 2026
This policy covers DropIMG Pro, the only paid product on dropimg.io. It sits alongside our Terms of Use and Privacy Policy.
1. There is a free plan, so you can try before you pay
DropIMG works without an account and without paying. Pro adds longer link lifetimes, larger uploads, password-protected links, full history, and integrations. Nothing about the free plan expires or degrades if you decide not to subscribe, so we expect most people to know whether Pro is worth it before they buy.
2. Cancel any time
You can cancel from Manage billing on your account, or from the Paddle customer portal linked in your receipt. There is no cancellation fee and no minimum term.
When you cancel, Pro stays active until the end of the period you have already paid for, and then stops. You are not charged again.
3. Refunds for the period already paid
We do not refund the remainder of a period you have already paid for, and we do not pro-rate part months or part years. You keep Pro for the time you bought.
Two exceptions, both of which we will honour:
- Your statutory rights, including the EU and UK 14-day right of withdrawal described below.
- Our mistake. If you were charged twice, charged after cancelling, charged for a plan you did not choose, or Pro was unavailable for a meaningful part of your billing period because something on our side broke, write to us and we will refund it.
4. EU and UK right of withdrawal
If you are a consumer in the EU or the UK, you have 14 days from the start of your subscription to withdraw from it and receive a refund, without giving a reason.
Because DropIMG Pro is a digital service supplied immediately, you are asked to agree at checkout that supply begins straight away. Where you have used the service during those 14 days, the amount refunded may be reduced in proportion to what you used, as the law allows. In practice, for a subscription at this price, we refund in full.
5. Who processes the payment
Checkout, invoicing, and tax are handled by Paddle, which is the merchant of record for every DropIMG Pro purchase. Refunds are issued by Paddle to the original payment method, and appear on your statement as a reversal from Paddle rather than from dropimg.io.
Paddle's own buyer terms also apply to your purchase. Where they give you more than this policy does, they win.
6. How to ask for a refund
Email support@dropimg.io from the address on the account, and tell us what you would like refunded and why. Please include the date of the charge. You do not need an order number, but it helps if you have the receipt Paddle sent you.
We aim to answer within a few working days. Approved refunds are typically back on your card within 5 to 10 working days once Paddle has processed them, depending on your bank.
7. Chargebacks
Please write to us before disputing a charge with your bank. A chargeback costs us a fee and takes far longer to resolve than an email. If a chargeback is raised, we may suspend Pro on the account while it is being investigated.
8. What is not refundable
- Time already elapsed on a subscription period, except as set out above.
- Charges on an account that was suspended or terminated for breaking the Terms of Use.
- Loss caused by images expiring. Every link on DropIMG is temporary by design, on both Free and Pro, and this is stated before you upload.
9. Changes to this policy
We may update this policy by posting a revised version with a new "Last updated" date. The version in force when you were charged is the one that applies to that charge.
10. Contact
Billing, refunds, and account questions: support@dropimg.io. See our contact page for everything else.